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        • Our Governing Board and Primary Care Commissioning Committee
          • Governing Board - Who's Who
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          • Spending Over £25,000
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          • Latest information
          • Coronavirus vaccination
          • Symptoms and testing
          • Support
          • NHS Covid-19 app
        • The Flu and You
          • Flu Vaccination
  • Hearing From You
        • Hearing From You
          • You said, we did
          • Accessible Information
        • Current Consultations and Engagement
          • Getting end of life care right
        • Previous Consultations and Engagement
          • Patient transport survey for service users
          • Your Big Health Conversation Phase 1
          • Your Big Health Conversation Phase 2
          • Developing how NHS111 helps you
          • Mental health rehabilitation
          • Helping shape IVF services (2014)
          • Other Projects
  • Contact Us
        • Contact Us
          • Feedback and Complaints
          • Freedom of Information
        • Using your Information
          • How do we use your information?
          • Looking after your personal information
        • Media Enquiries
          • Media Releases

Your Health

On this page

Your Health

Guide to Services

Pharmacies and Medicines

NHS and Continuing Healthcare

Safeguarding

If you feel ill or have had an accident, it can be difficult to know which NHS service to use and when.

Though A&E might seem the easiest choice, it should only be used in an emergency. We have developed this handy guide to help you choose the right service for you.

Choosing a more appropriate service can often be more convenient, and save you time. Pharmacies offer expert advice and over-the-counter medicines, NHS 111 offers round-the-clock help and advice, and GP practices and walk-in services are there to support you. And did you know that Portsmouth offers urgent same-day GP appointments until 10pm, 365 days a year?

Minor illness? Get expert advice on common health problems (coughs, colds, flu, rashes) from your local pharmacist. It may save you a trip to your GP surgery. You don’t need an appointment and you can speak in a private area. You’ll be advised if they think you need further help.

Minor injury? You can often be seen more quickly, 7 days a week, for broken bones, sprains and strains, minor cuts and wound infections at St Mary’s Urgent Treatment Centre – minor injuries and illness (0333 321 8277).

Not sure? Call NHS 111 or go online to 111.nhs.uk if you:

  • think you might need to go to the Emergency Department or need another NHS urgent care service
  • don’t know who to call for medical help
  • need information about a health issue.

Out of hours? If you need help outside normal working hours, support is available. To contact the local primary care service until 10pm, call your practice. After that, contact NHS 111.

Urgent Care Guide

Guide to Services

The NHS offers a wide range of services to help you to stay healthy, or to treat you when you are ill.

The NHS Service Finder

This can help you find services near to where you live – from hospitals to pharmacies.

Please note – dental services can be found via the NHS Service Finder, but the CCG is not responsible for commissioning dental services.

Portsmouth Hospitals University NHS Trust

The Portsmouth Hospitals University NHS Trust provides most acute, hospital services for people in the city.

Solent NHS Trust

The Solent NHS Trust provides the majority of community services, mental health care, and the CAMHS service.

Other providers of NHS services locally include Southern Health NHS Foundation Trust, and University Hospital Southampton NHS Foundation Trust.

To find out details of Portsmouth GP practices, visit the Our Member Practices section.

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Pharmacies and Medicines

When you or your family are unwell, you may not always need to make an appointment to see your GP.

Pharmacists are specialists in the use of medicines, and a source of expertise and advice. Your local community pharmacist is a trained medical professional who can guide you on the best treatment for a wide range of illnesses and minor ailments.

You can visit a community pharmacy without the need to make an appointment. Several pharmacies in the city are open until late evening and on Sundays.

Many participate in the Pharmacy First scheme, which allows people who receive certain benefits to go straight to their pharmacist to receive treatment, for selected minor ailments, without needing to visit their GP to get a prescription.

Over the Counter (OTC) Medicines

There are many medicines which can help with minor health concerns, but which do not require a prescription.

Over the counter medicines are available to buy in a pharmacy or supermarket in your local community. The team of health professionals at your local pharmacy can offer help and clinical advice to manage minor health concerns and if your symptoms suggest it’s more serious, they’ll ensure you get the care you need, including referring you to your GP if appropriate. Please help the NHS to use resources sensibly.

You can read this leaflet explaining more about over-the-counter medicines.

When should I go to a pharmacy?

Pharmacies can help with:

Bugs and viruses
Minor injuries
Tummy troubles
Skin conditions
Allergies
Aches and pains
Emergency contraception
Incontinence supplies
Pregnancy testing
Stop smoking services

Useful Downloads

OTC Medicines Leaflet
OTC Medicines Easy Read

NHS and Continuing Healthcare

The CCG has a Continuing Healthcare team – an integrated health and social care team responsible for assessing whether an individual is eligible for NHS Continuing Healthcare funding, in accordance with the principles and process set out in the revised National Framework for NHS Continuing Healthcare and NHS Funded Nursing care.

An individual may qualify for NHS Continuing Healthcare either:

  • Following a comprehensive assessment, when it is found that the nature, complexity, intensity or unpredictability of their needs (or any combination of these) indicates they have a primary health need
  • Fast track route – when the individual has a rapidly deteriorating condition, which may be in terminal phase.

What does our Continuing Care Team in Portsmouth do?

The team provides training and support to professionals from multi-disciplinary teams across all care groups within community, hospital and local authority staff. This ensures consistency of understanding of the referral, screening, assessment and review processes, and guides staff in how to use the national tools to aid decision-making.

We carry out assessments and reviews for all individuals living in nursing homes, registered with a Portsmouth GP, including screening for NHS Continuing Healthcare and determination of registered nurse needs (Funded Nursing Care).

We are also responsible for ensuring that all those who have met the eligibility criteria for NHS Continuing Healthcare are reviewed after three months and then annually thereafter. Reviews can be triggered if needs have changed. For those who have met the Fast Track criteria there will be a review within six weeks if appropriate and a full assessment to determine ongoing eligibility.

Who is on the team?

The NHS Continuing Care/117 Team consists of clinical lead, team manager, nurses and social workers and administrative support. We work closely with the Health and Care Portsmouth Commissioning Team which is responsible for authorising the purchase of care from an agency or private provider, once a person has been agreed as eligible for NHS Continuing Healthcare.

Referral criteria and method

  • Routine referrals- can be made by health or social care professionals
  • Fast Track referral- is made by experienced healthcare professionals.

Solent Mind – Portsmouth Advocacy

Portsmouth Advocacy offers a wide range of free advocacy services. If you feel that you need someone to listen to you, and help you to speak up, then you may benefit from an advocate. For more information, click here.

Useful Links
NHS Continuing Healthcare – money, work and benefits
NHS Continuing Healthcare and NHS-funded Nursing Care
What is NHS Continuing Healthcare Easy Read
Beacon leaflet on free, expert and independent advice
Personal Health Budgets in NHS Continuing Healthcare and Continuing Care for Children
Personal Health Budgets

Contact Us

NHS Continuing Healthcare/Section 117 Team
Floor 5, Civic Offices
Guildhall Square
Portsmouth
PO1 2EP

Telephone: 023 9243 7963

Hours of operation
Monday-Thursday, 8.30am-5pm
Friday, 8.30am-4.30pm


Safeguarding

Mental Capacity Act 2005 and Deprivation of Liberty Safeguards 2009

Safeguarding is about ensuring everyone is treated with dignity and respect and does not suffer abuse – especially those unable to protect themselves from harm and abuse, possibly due to their age, a disability or because they are unwell.

To ensure this, care has to be of high quality to prevent abuse happening. It also means there is an effective response if there is evidence or a suspicion of abuse.

Safeguarding Adults and Children

The CCG’s safeguarding declaration is:
Living a life that is free from harm and abuse is a fundamental right of every person. All of us need to act as good neighbours and citizens in looking out for one another and seeking to prevent harmful and abusive situations for and adults at risk of harm and children.

Worried about a vulnerable adult?

For safeguarding adults www.portsmouthsab.uk

To discuss a concern or make a safeguarding adults referral, please contact:

  • Email: PortsmouthAdultMash@secure.portsmouthcc.gov.uk
  • Portsmouth City Council Safeguarding Adults: 023 9268 0810
  • Out of office hours: 023 9268 0810

Worried about a child?

For safeguarding children www.portsmouthscp.org.uk

If you are concerned about a child contact:

  • Email: MASH@secure.portsmouthcc.gov.uk
  • Portsmouth Children’s Social Care (MASH): 0845 671 0271 / 023 9268 8793
  • Out of office hours: 0300 555 1373

Worried about domestic abuse?

If you are suffering from domestic abuse, or you believe that someone else may be, please visit the Safer Portsmouth Partnership website.

Worried about modern slavery?

If you think a person is a potential victim of modern slavery / human trafficking in any part of the UK, contact the Multi-Agency Safeguarding Hub (MASH) via the Adult Social Care Helpdesk:

  • Email: PortsmouthAdultMash@secure.portsmouthcc.gov.uk
  • Adult Social Care Helpdesk: 023 9268 0810
  • Out of office hours: 023 9282 2251.

PREVENT: worried about an individual being at risk of being radicalised or exploited?

Contact the Portsmouth safeguarding team on 023 9268 0810.

Our Work

Within NHS Portsmouth CCG, safeguarding is a high priority. We have robust arrangements and a clear line of accountability in place to provide strong leadership, vision and direction for safeguarding.

Our professionals for safeguarding play a key part in the clinical decision making of the organisation. The following measures are in place:

  • Executive level CCG membership of both Portsmouth Safeguarding Adult and Children Boards
  • Close collaboration with Portsmouth City Council
  • Ensuring that safeguarding adult and children strategies and associated policies are in place
  • Ensuring that providers of services are held to account through regular review of safeguarding arrangements
  • Designated nurses and doctors in post to offer professional expertise and advice.

Contact the team

Tina Scarborough (Director of Quality and Safeguarding)

tina.scarborough@nhs.net

Sarah Shore (Head of Safeguarding)

sarah.shore@nhs.net

Safeguarding advice on policy, practice, training and Prevent is also available from:

Sarah Shore (Head of Safeguarding)

Helen Daley (Designated Doctor for Safeguarding Children)

Elizabeth Fellows (Designated Doctor for LAC)

Please contact NHS Portsmouth CCG on 023 9289 9502.


This page was updated on 31 Mar 2021 and is due for review by 31 Mar 2022

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